COVID-19 Response: Operational Updates
Your Money Is Safe and Insured[published on March 20, 2020]
There are a lot of things to worry about these days, but the safety of the money you have deposited with Credit Union of New Jersey is not one of them. Your money is safe, and your accounts are fully insured by the National Credit Union Share Insurance Fund (NCUSIF) up to $250,000. There is no risk in keeping money in your accounts, but there are countless risks to holding cash.
We understand these are confusing and worrying times. We want you to know that we are here for you as we always have been. Your deposits are safe and insured. We’re not going anywhere.
Bank from anywhere, any time
We also want to remind you that you can meet nearly all of your financial needs without leaving your home. If you do not have our app on your mobile phone, now is the perfect time to download it (Apple or Android available) or sign up for e-Banking and bill pay services. You can transfer and deposit money, pay bills, apply for loans and much more. Just go to our website where you will find all necessary instructions.
- Our Touch Tone Teller (phone banking) service is available to manage your accounts remotely.
- Our Contact Center representatives are available during regular business hours by phone at (609) 538.4061 or through our online chat service.
- The Allpoint Surcharge-Free ATM Network we are part of also gives you the ability to withdraw cash and conduct certain transactions.
- While our branch lobbies are closed until further notice, extended drive-thru service is available at our Ewing branch. See updated hours here.
We will continue to monitor developments as they occur and any additional updates will be communicated to members as needed.
For additional information about COVID-19, please visit the CDC website.
If you’ve been impacted by this pandemic, our staff is dedicated to working with and helping you through these uncertain times. Now, more than ever, we are here to support our members. We will continue to keep you updated as this health emergency develops.
Important Branch Operation Information[published on March 17, 2020]
To protect our members and employees and out of an abundance of caution, as a result of the coronavirus (COVID-19) health emergency, Credit Union of New Jersey will be closing the lobbies at Ewing, Lafayette, DOT, ETS and Willingboro branches effective Thursday, March 19, 2020. Drive-thru operations will continue with extended hours at our Ewing Branch.
Extended drive-thru hours will be available from 8:00 A.M. – 6:00 P.M. Monday through Friday, and on Saturday from 9:00 A.M. – 12:00 P.M. All branch locations and hours of operations are available here.
Extended Contact Center hours will be available from 8:00 A.M. – 8:00 P.M. Monday through Friday, and on Saturday from 9:00 A.M. – 12:00 P.M.
The on-line appointment scheduling service has been suspended until further notice in order to adhere to social distancing recommendations.
Contact Center representatives are available to assist members via phone (609-538-4061) or through our online chat service. Members may also utilize the Allpoint Surcharge Free ATM Network to conduct transactions. Credit Union of New Jersey is here for members who experience any financial hardship as a result of this health emergency. We apologize for any inconvenience during this trying time.
Annual Meeting and Special Meeting Postponed[published on March 16, 2020]
The Annual Meeting and Special Meeting scheduled for April 22nd is being postponed due to the State executive order limiting the gathering of 50 or more individuals. Look for a communication regarding the rescheduling of this event in the near future.
Digital, Telephone and ATM Banking Options[published on March 16, 2020]
Credit Union of New Jersey continues to monitor information as it pertains to the coronavirus (COVID-19) health threat. We understand the concern and uncertainty that our members and employees may be experiencing. We want to ensure that our membership is aware of their digital, telephone and ATM banking options if you want to avoid public interactions in order to minimize exposure to the illness.
Credit Union of New Jersey digital tools are available for self-service banking and 24/7 account access. You can access your accounts online or by using the Credit Union of New Jersey Mobile app at your convenience. From there, members are able to:
- Check account balances
- View recent transactions
- Deposit checks using the mobile app (write “For Mobile Deposit Only” on check)
(Simply click on the “Check Deposit” icon, select the account where you want the check to be deposited, insert the amount of the check, take a picture of the front and back of the check, and click “Deposit.”)
- Make payments on CU of NJ loans
- Pay bills using Bill Pay
- Open additional accounts by logging into e-Banking and selecting “Account Application” under the “Additional Services” heading
- Apply for loans
Our Touch Tone Teller service is available 24/7 to manage your accounts remotely via the convenience of your telephone. During regular business hours our Contact Center representatives are available to assist members via phone or through our online chat service. Members may also utilize the Allpoint Surcharge Free ATM Network to conduct transactions.
We will continue to monitor developments as they occur and any additional updates will be communicated to members as needed. For additional information about COVID-19, please visit the CDC website.
Credit Union of New Jersey is here for members who experience any financial hardship as a result of this coronavirus outbreak.
Andrew L. Jaeger, CCE, President/CEO