COVID-19 Response: Operational Updates
Important Branch Operation Information
[published on June 24, 2020]
Beginning on Monday, July 6th the Ewing and Willingboro branch lobbies will re-open with reduced hours for teller transactions and appointment-only consultations through our online appointment scheduler (non-scheduled appointments will not be accepted at this time). Lafayette, DOT and ETS branches will remain closed until further notice. Revised hours starting on July 6th are as follows:
Ewing branch lobby hours will be available for teller transactions and appointment-only consultations from 9:00 A.M. – 4:00 P.M. Monday through Friday, and on Saturday from 9:00 A.M. – 12:00 P.M.
Ewing branch drive-thru hours will be available Monday through Wednesday from 8:30 A.M. – 5:00 P.M., Thursday through Friday from 8:30 A.M. – 6:00 P.M. and on Saturday from 9:00 A.M. – 12:00 P.M.
Willingboro branch hours will be available for teller transactions and appointment-only consultations Monday through Friday from 9:00 A.M. – 4:00 P.M.
Extended Contact Center hours will be available from 8:00 A.M. through 7:00 P.M. Monday through Friday, and on Saturday from 9:00 A.M through 12:00 P.M.
Please adhere to CDC guidelines and Governor Murphy’s executive order requiring face coverings while maintaining social distancing when visiting a branch. To maintain social distancing we are limiting the number of members in the lobby and request that members refrain from brining family members into the branch.
Contact Center representatives are available to assist members via phone (609-538-4061) or through our online chat service. Members may also utilize the Allpoint Surcharge Free ATM Network to conduct transactions. Credit Union of New Jersey is here for members who experience any financial hardship as a result of this health emergency. We apologize for any inconvenience during this trying time.
Bank from anywhere, any time
[published on May 12, 2020]
Another great benefit in being a member of Credit Union of New Jersey is that you can meet nearly all of your financial needs without ever having to wait in one of our drive-thru lanes, or without having to leave your home, for that matter.
|Here’s what I want to do:||Here’s how you can do it:|
|Deposit a Check|
|Make a Payment on a CU of NJ Loan|
|Apply for a Consumer Loan or Credit Card|
|Apply for a Mortgage|
|Open a New Savings Account, Money Market or Share Certificate|
|Open a Checking Account|
|Request a CU of NJ Loan Payment Deferral|
|Contact our Member Services Team||Contact our Call Center at 609.538.4061 or toll-free at 800.538.4061|
Your Money Is Safe and Insured
[published on March 20, 2020]
There are a lot of things to worry about these days, but the safety of the money you have deposited with Credit Union of New Jersey is not one of them. Your money is safe, and your accounts are fully insured by the National Credit Union Share Insurance Fund (NCUSIF) up to $250,000. There is no risk in keeping money in your accounts, but there are countless risks to holding cash.
We understand these are confusing and worrying times. We want you to know that we are here for you as we always have been. Your deposits are safe and insured. We’re not going anywhere.
Bank from anywhere, any time
We also want to remind you that you can meet nearly all of your financial needs without leaving your home. If you do not have our app on your mobile phone, now is the perfect time to download it (Apple or Android available) or sign up for e-Banking and bill pay services. You can transfer and deposit money, pay bills, apply for loans and much more. Just go to our website where you will find all necessary instructions.
- Our Touch Tone Teller (phone banking) service is available to manage your accounts remotely.
- Our Contact Center representatives are available during regular business hours by phone at (609) 538.4061 or through our online chat service.
- The Allpoint Surcharge-Free ATM Network we are part of also gives you the ability to withdraw cash and conduct certain transactions.
- While our branch lobbies are closed until further notice, extended drive-thru service is available at our Ewing branch. See updated hours here.
We will continue to monitor developments as they occur and any additional updates will be communicated to members as needed.
For additional information about COVID-19, please visit the CDC website.
If you’ve been impacted by this pandemic, our staff is dedicated to working with and helping you through these uncertain times. Now, more than ever, we are here to support our members. We will continue to keep you updated as this health emergency develops.
Digital, Telephone and ATM Banking Options
[published on March 16, 2020]
Credit Union of New Jersey continues to monitor information as it pertains to the coronavirus (COVID-19) health threat. We understand the concern and uncertainty that our members and employees may be experiencing. We want to ensure that our membership is aware of their digital, telephone and ATM banking options if you want to avoid public interactions in order to minimize exposure to the illness.
Credit Union of New Jersey digital tools are available for self-service banking and 24/7 account access. You can access your accounts online or by using the Credit Union of New Jersey Mobile app at your convenience. From there, members are able to:
- Check account balances
- View recent transactions
- Deposit checks using the mobile app (write “For Mobile Deposit Only” on check)
(Simply click on the “Check Deposit” icon, select the account where you want the check to be deposited, insert the amount of the check, take a picture of the front and back of the check, and click “Deposit.”)
- Make payments on CU of NJ loans
- Pay bills using Bill Pay
- Open additional accounts by logging into e-Banking and selecting “Account Application” under the “Additional Services” heading
- Apply for loans
Our Touch Tone Teller service is available 24/7 to manage your accounts remotely via the convenience of your telephone. During regular business hours our Contact Center representatives are available to assist members via phone or through our online chat service. Members may also utilize the Allpoint Surcharge Free ATM Network to conduct transactions.
We will continue to monitor developments as they occur and any additional updates will be communicated to members as needed. For additional information about COVID-19, please visit the CDC website.
Credit Union of New Jersey is here for members who experience any financial hardship as a result of this coronavirus outbreak.
Andrew L. Jaeger, CCE, President/CEO